Kadence Terms of Service

Last updated: June 22, 2026

These Terms of Service (the "Terms") are a binding agreement between Haun Lab LLC ("Haun Lab", "we", "us") and the business or person that creates a Kadence account or uses the Kadence service ("Customer", "you"). By creating an account, clicking to accept, or using Kadence, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you are authorized to bind it.

1. The service

Kadence is a software platform for insurance producers that helps you discover, research, score, and reach out to prospects using public government data, your own enrichment provider keys, and your own email mailbox. Features, data sources, and limits may change over time.

2. Eligibility and accounts

You must be at least 18 and able to form a binding contract. You are responsible for your account, your workspace, the people you invite (members), and all activity under your account. Keep your credentials secure and notify us promptly of any unauthorized use. You are responsible for your members' compliance with these Terms.

3. Trials, subscriptions, and billing

Trial. Kadence is offered on a time-limited trial (currently 14 days) that requires a valid payment card. Unless you cancel before the trial ends, your subscription begins automatically and your card is charged.
Fees and seats. Subscriptions are billed per seat on a recurring basis (monthly or as stated at signup). You authorize us and our payment processor to charge your card for all applicable fees, including renewals, until you cancel.
Auto-renewal. Subscriptions renew automatically for successive periods at the then-current price unless cancelled before the renewal date.
Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than our income taxes.
No refunds. Except where required by law, fees are non-refundable, and amounts paid are not pro-rated on cancellation.
Non-payment. We may suspend or terminate access for overdue amounts after notice.

4. Acceptable use

Your use of Kadence is subject to our Acceptable Use Policy, which is incorporated into these Terms. The Acceptable Use Policy places primary responsibility for lawful, permission-based outreach on you. Violations may result in suspension or termination.

5. Outreach, email, and your responsibilities

Kadence sends email through your own connected mailbox (for example Microsoft Outlook), in your name. You are the sender of every message. You are solely responsible for the content of your messages, your targeting and contact lists, having a lawful basis to contact each recipient, and complying with all applicable laws including the U.S. CAN-SPAM Act and any state or international equivalents. Kadence automatically adds an unsubscribe mechanism and your configured physical mailing address to outreach emails and honors opt-outs across your workspace; these tools support your compliance but do not transfer your legal responsibility to us.

6. Customer data and ownership

"Customer Data" means the data you submit to Kadence and the data Kadence assembles for you about prospects (including personal data about third parties such as decision-makers). As between you and us, you own and control Customer Data and are responsible for it, including having any required rights and notices to process it. You grant us a non-exclusive license to host and process Customer Data to provide and improve the service, subject to our Privacy Notice and Data Processing Addendum. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve Kadence.

7. Public data and accuracy

Kadence draws on public government datasets and third-party sources. Public records and third-party enrichment can be incomplete, stale, or inaccurate. Kadence surfaces provenance and verification signals to help you judge accuracy, but we do not warrant that any prospect fact is correct or current. You are responsible for verifying information before relying on it, especially before contacting a person or making a business decision.

8. Third-party services and bring-your-own keys

Kadence integrates with third-party services. Some enrichment features require you to provide your own API key for a third-party provider (for example, a web-search or business-data provider). Your use of those providers is governed by their terms, you are responsible for their fees and usage limits, and you authorize us to use your key on your behalf to provide the feature. We are not responsible for third-party services.

9. Our intellectual property

We and our licensors own Kadence, including its software, design, and content (excluding Customer Data and public data). We grant you a limited, non-exclusive, non-transferable, revocable right to use Kadence during your subscription. You may not copy, modify, reverse engineer, resell, or create derivative works of the service, or use it to build a competing product.

10. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or rightfully received from a third party.

11. Disclaimers

KADENCE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR DELIVERABILITY OF DATA OR EMAIL. WE DO NOT GUARANTEE ANY PARTICULAR RESULT, INCLUDING LEADS, MEETINGS, OR REVENUE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

13. Indemnification

You will defend, indemnify, and hold harmless Haun Lab from any third-party claim arising out of your Customer Data, your outreach and messages, your use of the service in violation of these Terms or law (including anti-spam, privacy, and marketing laws), or your members' acts or omissions.

14. Suspension and termination

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate your access for breach of these Terms or the Acceptable Use Policy, non-payment, legal risk, or to protect the service or others. On termination, your right to use Kadence ends. We handle your data on termination as described in the Privacy Notice and Data Processing Addendum.

15. Changes

We may update these Terms. If we make material changes, we will provide notice (for example, in-app or by email). Continued use after changes take effect constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Illinois, and each party consents to that jurisdiction.

17. General

These Terms, with the Acceptable Use Policy, Privacy Notice, and Data Processing Addendum, are the entire agreement between us. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver.

18. Contact

Questions about these Terms: taylor@haunlab.com.